Frequently Asked Questions
Everything you need to know about your vinyl collection and orders.
How do you ensure records aren't damaged during shipping?
We use specifically designed, reinforced cardboard mailers with extra padding to protect your vinyl from corner dings and warping during transit.
What is your return policy for opened vinyl?
We accept returns on unopened items within 30 days. If a record is defective or has significant surface noise, please contact us for a replacement or refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location and order weight.
Can I cancel or change my pre-order?
You can cancel your pre-order any time before the release date. Once the item has entered the shipping process, we are unable to make changes.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay to ensure a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.